Last updated: August 13, 2025
At Riveape, shipping is meant to be simple and reliable. Many items are solid-wood and handcrafted, so each carton is heavy-duty, lined with thick foam and corner guards, and handed to trusted furniture carriers. From checkout to delivery, you’ll see a clear price, a realistic timeline, and careful handling.
Where we ship
Riveape ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
We can’t deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so solid-wood pieces can be handled correctly. If your address is outside these areas or hard to access, please contact us before ordering so we can confirm options.
Carriers and service levels
Depending on destination, parcel size/weight, and current network capacity, Riveape uses UPS, FedEx, USPS (for select small U.S. parcels), and DHL Express for international routes. Large or heavy tables may travel by freight truck with a liftgate for curbside delivery (to your driveway/curb, not inside your home). Some high-value shipments may require a signature; if so, this will be noted in your tracking email.
Processing time covers final checks and packing before a carrier pickup.
Shipping time is the carrier’s transit time after pickup. International routes may need extra time for customs. Severe weather or carrier backlogs can add 1–3 business days.
| Region | Countries / Coverage | Processing time (business days) | Shipping time (business days) | Flat rate | Free from |
|---|---|---|---|---|---|
| US & Canada | United States, Canada | 1–2 | 6–8 | $20 | $599 |
| Europe & United Kingdom | UK, FR, DE, ES, IT, BE, PT | 1–2 | 7–9 | $25 | $699 |
| Australia | AU | 1–2 | 9–10 | $30 | $799 |
Solid-wood furniture is bulky and heavy. Carriers often use dimensional weight (size plus weight), and larger tables typically require freight service with a liftgate and insurance. Multi-item orders may ship in more than one box to reduce the risk of damage—there is no extra charge for split shipments. Riveape absorbs part of the real shipping cost so you receive sturdy packing, careful handling, and clear totals at checkout.
Taxes and duties
The amount shown at checkout—your product total plus any flat shipping fee—is all you pay to Riveape. For international orders, Riveape covers import taxes, VAT, and customs processing, so the carrier should not collect payment on delivery. If anyone asks you to pay at the door, do not pay—contact us and we’ll resolve it.
Processing and dispatch
Most orders move into final checks and packing within 1–2 business days (Monday–Friday, excluding U.S. public holidays). Orders placed before 2:00 PM CST usually begin processing the same business day; later orders start the next business day. Pre-order or made-to-order items ship after completion—your confirmation email will include the estimated ship-by date.
Furniture shipping and assembly
To protect heavy parts and make moving easier, many items ship partly disassembled. Every order includes a clear, picture-based guide, and most include a basic tool (e.g., an Allen key). Typical setup time is 20–30 minutes. Prefer help? We can recommend third-party assembly services in major cities across the U.S., Europe, Canada, and Australia (their fees are separate from standard shipping). If you need room-of-choice delivery or help with stairs, tell us before shipment so we can suggest options.
Tracking your order
When your order leaves the workshop and showroom at 3800 N 9th St, Abilene, TX 79603, you’ll receive a shipping confirmation with your tracking number and a direct tracking link. Tracking may take 24–72 hours to show movement—especially on international routes while customs scans are pending. If there’s no update after 72 hours, contact us and we’ll check with the carrier.
If something goes wrong
If your item arrives damaged, contact Riveape within 72 hours of delivery with your order number and clear photos or a short video showing the packaging and affected areas. Please keep all packaging until we confirm next steps.
If your parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to us. Once the carrier confirms loss, we’ll send a replacement at no extra cost or issue a full refund.
Order changes and cancellations
You may cancel an order that has not begun processing or shipped; please notify us as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation isn’t available. After delivery, you may use our Return & Refund Policy. For international orders, cancellation isn’t available once the shipment has cleared customs. Need to change the address? Contact us before shipping; after shipping, carriers may charge a re-route fee.
Questions or support
- Address: 3800 N 9th St, Abilene, TX 79603
- Email: [email protected]
- Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
